Kind and helpful

When I reached out to them it was not a service they were offering and hence they couldn’t directly help me. However, Mirna, the lady I spoke to on the phone was so kind and helpful that she got me an alternate contact who could help me with my request. She really didn’t have to stay on the phone with me trying to get another contact. I was touched by her gesture. Mirna, I was finally able to get my certificates through your contact. Thanks you so much!